MAINTENANCE REQUEST

Something Gone Wrong? We're here to help.

If you have a non-urgent maintenance issue, submit a maintenance request by clicking the button at the bottom of the page. If the issue is urgent - please check the urgent criteria below and contact us.

Urgent issues: We aim to attend within 24 hours.

Urgent issues are considered emergencies that could cause serious damage or risk to safety, including:

Major water leak
Loss of electric
No Heating
No hot water
Gas leak
Fire
Burglary
Smashed window

If your issue falls under the above, please contact us immediately:

During working hours: 07539 905187
Weekends / out-of-hours: 07825 351957

Non-urgent issues: We aim to respond within 7 days and resolve within 14 days or within a reasonable timeframe, depending on the repair and access required.

Non-urgent issues do not pose immediate risk and can include issues such as:

Dripping taps
Minor wall or paint repairs
Loose handles, cupboard doors, or drawers
Small stains on carpets or flooring
Broken blinds, lampshades, or mirrors
Any cosmetic or decorative issues

Maintenance Request Form

(*Please note: If a contractor is called out to resolve a preventable or non-urgent issue then you will be charged.

Lost keys are not an urgent maintenance issue, however if you need to order a replacement key there is a £45.00 charge (during working hours). Call-out outside of working hours is £115.00. Tenants are responsible for the cost of any replacement locks and keys).